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You can also submit a request or send us an email at support@bigideas.com.au.

 
 

The Big Ideas Support Desk

admin January 10, 2012 Website Maintenance Packages

    Starter Bronze Silver Gold
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Monthly Fee (AUD excl GST)
- Monthly fee for website maintenance.

$80 $160 $525 $1750
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Total Hours
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Hourly rate charged for one-off website maintenance tasks during office hours.

1 2 7 25
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Billable Increments
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Billable time increments for any changes to a website.

30 mins 30 mins 15 mins 15 mins
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Updates are processed within
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The amount of time that it will take to get started on the changes.

24 hrs 24 hrs 12 hrs 3 hrs
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Max No. of Hours that will Carry Over
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This is the maximum number of hours that can be carried over to the next month.
Please note that the maximum number of hours that can be accumulated, cannot exceed 50% of your normal allocation of monthly hours.
i.e. If you opt for the SME package, you cannot accrue more than 3.5 hours at any given time. Therefore, the maximum number of hours that can potentially be available to you in a month, is not more than 10.5 hours.

 0 hrs  0 hrs  2 hrs  3 hrs
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Annual / Biannual Payment Discount
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Should you make an upfront biannual or annual payment, you will receive a discount on your monthly maintenance.

Biannual Payment: Receive a 1/2 month discount.

Annual Payment: Receive a 1 month discount.

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Monthly Usage Reports
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We also provide Monthly reports outlining the total number of hours that have been used.

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Monthly Website Maintenance details

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Content Updates
- Website Content Updates include: Editing existing content on a website, adding additional content or pages as well as image editing.

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Product Updates
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Ecommerce Website Product Updates include: Editing existing products on a website and adding additional products.

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Website Traffic Analysis
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Big Ideas can give Website Traffic Analyses and reporting on visitor trends and possible solutions to increase website traffic. (This requires Google Analytics to be embedded on your website)

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Broken Links Check
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We also check to see if you have any broken links on your website. If we find any we repair or delete them.

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Specifications Document Creation
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We are happy to create / draft a Specifications Document for your website, or a new website.

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After Hours Support
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After hours support is included in some of our website maintenance packages.

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After Hours Support - Max No. of Hours
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This is the total number of After Hours Support that will be allocated to you per month. Please note this is not over and above the total number of hours allocated to you. Rather, it is included as part of the total number of hours allocated to you for your selected package.

 N/A  N/A  2 hrs  4 hrs
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Complete Website Redesign
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A complete website redesign is not included. Should you require a complete redesign, we will need you to provide a complete specifications document in order for us to quote accordingly on the project.

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admin January 10, 2012 Website Maintenance Packages

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Per Hour Rate
- Hourly rate charged for once off website maintenance during office hours.

AUD $80
ex GST
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Billable Increments
- Billable time increments for any changes to a website.

15 mins
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First Time Changes to a Website (Min no. of hrs)
- "First time changes" refer to any website maintenance requests that we get for websites we have not designed. The reason we charge a minimum of two hours for any website we have not designed, is that we include an additional hour to get familiar with the site & its structure.

PLEASE NOTE: This will only apply to websites that Big Ideas has not designed.

2 hours

 

Once Off Website Maintenance Can Include

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Content Updates
- Website content updates include: Editing existing content on a website, adding additonal content or pages as well as image editing.

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Product Updates
- Ecommerce website product updates include: editing existing products on a website and adding additonal products.

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Website Traffic Analysis
- Big Ideas is able to give Website Traffic Analyses, reporting on visitor trends, and possible solutions to increase website traffic. (This requires Google Analytics to be embeded on your website)

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Broken Links Check -
We also check to see if you have any broken links on your website. If we find any, we will repair them.

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Specifications Document Creation
- We are happy to create / draft a Specifications Document for your website or a new website.

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After Hours Support
- Once off changes will not be processed after normal office hours.

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Complete Website Redesign
- A complete website redesign is not included. Should you need a complete redesign, you will be required to provide us with a complete specifications document so that we may quote accordingly on the project.

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